Selecting the right CRM pricing tier is critical if you want to gain value, empower your sales team, and avoid paying for features you don’t use. In this article, we break down the monday CRM pricing structure, what each plan offers, how billing works, and which tier is best suited for your business type.
Overview of monday CRM Pricing
monday CRM is part of the monday.com product suite, tailored specifically for sales teams and customer-facing operations. Its pricing model is tiered by plan level and number of users (seats), and offers discounts if you pay annually.monday.com+2monday.com+2
Here are the key plan tiers:
| Plan | Cost per User / Month (Annual Billing) | Catchy Name / Position |
|---|---|---|
| Basic | US$12 / user / month | Entry‑level plan for organizing leads, contacts & deals.monday.com+2monday.com+2 |
| Standard | US$17 / user / month | Adds email integrations, activity logging, more automations.Software Advice+3monday.com+3monday.com+3 |
| Pro | US$28 / user / month | Advanced features like sales forecasting, mass emails, and more integrations & automations.TechRepublic+3monday.com+3monday.com+3 |
| Enterprise | Custom / Contact Sales | For large teams needing enterprise-level security, governance, lead scoring, higher limits on automations & integrations.monday.com+1 |
⚠️ Monthly billing vs Annual billing: The listed costs (e.g. US$12, $17, $28) apply when you choose annual billing. Monthly billing tends to cost more per seat.monday.com+1
What Each Plan Includes
Here’s a breakdown of features by plan that matter most:
| Feature | Basic | Standard | Pro | Enterprise |
|---|---|---|---|---|
| Unlimited contacts & customizable pipelines | ✅ | ✅ | ✅ | ✅ monday.com+1 |
| Templates for leads, contacts & deals | ✅ | ✅ | ✅ | ✅ monday.com+1 |
| Email integration (Gmail / Outlook, 2‑way) | — | ✅ | ✅ | ✅ monday.com+2TechRepublic+2 |
| Activity management (calls, meetings, etc.) | — | ✅ | ✅ | ✅ |
| Automations & integrations | None in Basic; limited in Standard; large quotas in Pro; enterprise‑scale in Enterprise.monday.com+2Software Advice+2 | |||
| Sales forecasting and analytics | — | — | ✅ | ✅ monday.com+1 |
| Quotes & invoices; sequences & mass emails | — | Some in Standard | Full in Pro | Enterprise level support & customizationmonday.com+1 |
| Security, governance, compliance adds (like HIPAA, mandatory fields etc.) | — | — | — | ✅ monday.com |
Annual vs Monthly Pricing
- Choosing annual billing typically gives you around 18% discount vs paying monthly.monday.com+1
- Monthly billing is more flexible, but more costly and often subject to higher seat minimums or smaller discounts.TrustRadius+1
Seat Minimums & Scaling
- There’s usually a minimum number of seats/users required — often 3 seats minimum.CNN+1
- As your team grows, moving from Basic → Standard → Pro (or Enterprise) unlocks more advanced tools, higher quotas on automations, integrations, dashboards etc.monday.com+2monday.com+2
Which Plan is Right for You
Here are recommendations based on business size, needs, and budget:
| Profile | Best Plan Choice |
|---|---|
| Small teams / startups just starting sales‑tracking | Basic — enough to manage leads, contacts, pipelines with a low cost. |
| Growing team with email communication & automation needs | Standard — adds useful tools like email integration, some automations. |
| Teams needing forecasting, mass emails, high automation limits | Pro — for scaling, reaching more contacts, deeper analytics. |
| Large enterprises with strict compliance, lots of users, high automation/integration load | Enterprise — customizations, security features, quotas suited for scale. |
Things to Watch Out For
- The more advanced features (email tracking, forecasting, high automation/integration quotas) are only on higher‑cost plans. If you need them, be sure to pick Standard or Pro.monday.com+1
- If you only need a lightweight CRM, Basic may suffice — but it lacks automation and integrations. Expect additional cost if you upgrade.
- Confirm the minimum number of seats and whether there’s a seat cap.
- Consider what compliance or security features you need (e.g. if you’re in healthcare, finance) — those may require Enterprise.
- Review how billing changes if you scale up seats or features — annual billing could save money but has less flexibility.
Summary
- Basic plan starts at US$12/user/month (annual billing). Ideal for simple pipelines and managing contacts.monday.com+1
- Standard at US$17/user/month adds email sync, automations (limited), activity tracking etc.
- Pro at US$28/user/month is geared for teams needing deeper forecasting, mass emailing, larger quotas.
- Enterprise gets custom pricing and enterprise-grade features.
If you want to get the best value, start with the plan that meets most of your immediate needs, and upgrade as your usage, team, and automation requirements grow.